Privacy Policy produa888 — Data Protection & Member Privacy

Produa888 only collects information that is strictly necessary to operate our services safely, efficiently, and in compliance with applicable legal requirements. The types of information we collect can be divided into two main categories:

Information You Provide Directly:

• Full name as per your identification document (MyKad or passport)
• Date of birth and gender for age verification
• Active email address and mobile phone number
• Current residential address
• Local bank account details for deposit and withdrawal processing
• Copies of identification documents for KYC (Know Your Customer) requirements
• Information you provide when contacting our customer support

Information Collected Automatically:

• IP address and general geographic location information
• Device type, operating system, and web browser used
• Date, time and duration of login sessions
• Deposit and withdrawal transaction history
• Gaming activity records including wagering and wins
• Platform usage data such as pages visited and buttons clicked
• Cookie information and device identifiers

Every piece of information we collect is used for legitimate and transparent purposes. produa888 uses member personal data solely for the following:

Produa888 will not use your personal data for any purpose not stated in this document without first obtaining your consent. Should we intend to use your data for a new purpose, you will be informed and given the option to withdraw your consent.

Produa888 respects member privacy by practising strict data-sharing principles. We do not sell, rent, or transfer your personal information to third parties for their marketing purposes. However, in certain situations, your information may need to be shared with the following parties:

• Payment Service Provider: Financial institutions and payment processors involved in handling your deposits and withdrawals. They receive only the information necessary to complete the transaction.
• Game Software Provider: Game software providers that supply game content within the produa888 platform. Data sharing is limited to technical information relating to the game session only.
• KYC Service Provider: Third-party identity verification partners who assist us in the AML/KYC compliance process. All such partners are bound by strict confidentiality agreements.
• Relevant Authority: Law enforcement agencies, regulatory bodies, or courts issuing a valid legal order requiring the disclosure of specific information.
• Auditors and Legal Advisors: Audit firms, lawyers, and professional advisors bound by professional confidentiality obligations.

Produa888 uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how members use our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform operations including login authentication, session security, and cart functionality. These cookies cannot be disabled as they are critical to account security.
• Preference Cookies: Saves your personal settings such as language preferences, display layout, and notification settings so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Collects anonymous usage data to help us understand platform usage patterns and identify areas for improvement. This data cannot be traced back to you personally.
• Security Cookies: Detects suspicious login attempts, monitors unusual activity, and helps us protect your account from unauthorised access.

You can manage your cookie settings through your web browser settings at any time. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's help documentation.

The security of member personal data is produa888's top priority. We continually invest in the latest security infrastructure and procedures to ensure your data is always protected against unauthorised access, disclosure, alteration, or destruction.

The technical security measures we implement include:

• End-to-end data encryption using TLS 1.3 and AES-256 protocols for all data communications
• Member passwords are stored in hashed form using the bcrypt algorithm with a unique salt — we never store passwords in plain text
• Two-Factor Authentication (2FA) is available to all members for additional login protection
• Real-time security threat monitoring by our cybersecurity team
• Regular penetration testing conducted by qualified independent security firms
• Role-based access control (RBAC) ensuring staff can only access data relevant to their responsibilities
• Comprehensive audit logs for every data access and modification

As a produa888 member and an individual whose personal data is processed by us, you have the following rights under Malaysia's Personal Data Protection Act 2010 (PDPA):

Produa888 retains member personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or to comply with applicable legal obligations. The following are our general data retention guidelines:

• Active account records: Retained for the duration of your active account plus 7 years after termination, in line with anti-money laundering legal requirements.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date for audit, tax compliance, and legal requirements.
• KYC Documents: Retained for the duration of the active account and 5 years after account termination, or as required by the relevant regulatory body.
• Customer support communication logs: Retained for 3 years from the date of last interaction.
• Anonymous analytics data: May be retained indefinitely as it contains no personally identifiable information.
• Non-essential cookie data: Automatically deleted after a set expiry period, typically between 30 days and 13 months.

Once the retention period expires, personal data will be securely deleted using methods that ensure it cannot be recovered, or fully anonymised for internal statistical and research purposes.

Produa888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new technologies, legal requirements, or business circumstances. The "Updated" date at the top of this document will be revised whenever an amendment is made.

For significant changes that materially affect your privacy rights, produa888 will provide clear notice through:

• In-platform notifications when you log in to your produa888 account
• Notification email sent to your registered email address
• Prominent notices on the produa888 website homepage

Your continued use of the produa888 platform after any enforced amendments will be deemed as your acceptance of the revised Privacy Policy. If you do not agree with the amendments, you have the right to close your account by contacting our support team.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way produa888 handles your personal data, our privacy team is ready to assist you.

You can reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform
• Email: [email protected] — for written enquiries requiring documentation

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia (JPDP) through their official channels. Further details are available on the official website of the Department of Personal Data Protection Malaysia.